Effective Date: September 16, 2026
1. Introduction and Company Information
Northern Mobile Skills Inc. (“Northern Mobile Skills Inc.,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the personal information we collect, use, and disclose in the course of providing smartphone-skills services, including training, coaching, workshops, support, educational materials, and related customer service.
This Privacy Policy explains how Northern Mobile Skills Inc. handles personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and, where applicable, substantially similar provincial privacy legislation.
This Policy applies to personal information collected through our website, by email, by telephone, in person, through registration forms, booking systems, learning platforms, customer support communications, and any other interaction with Northern Mobile Skills Inc.
2. Data Collection and Processing
Northern Mobile Skills Inc. may collect, use, store, and otherwise process the following categories of personal information, depending on your relationship with us and the services requested:
- Identification and contact information: name, email address, telephone number, mailing address, and preferred contact method.
- Account and registration information: login credentials, training registrations, scheduling details, course preferences, and attendance records.
- Communication information: messages sent to us, call records, feedback, survey responses, and customer support history.
- Payment and billing information: transaction details, invoicing information, and limited payment-related information, where applicable. Payment card information is generally processed by third-party payment processors and not stored by us unless necessary for administrative purposes.
- Technical and usage information: IP address, device identifiers, browser type, operating system, approximate location derived from device settings, pages visited, session data, and analytics information.
- Training and service information: service preferences, learning progress, appointment notes, and records relevant to the smartphone-skills services provided.
- Consent and preference information: marketing preferences, communication choices, and consent records.
We collect personal information directly from you where possible. We may also collect information from authorized representatives, payment processors, booking platforms, analytics providers, and other service providers acting on our behalf, subject to applicable law.
Northern Mobile Skills Inc. limits collection to what is reasonable and necessary for the purposes identified in this Policy or otherwise permitted by law.
3. Purpose of Data Processing
Northern Mobile Skills Inc. processes personal information for the following purposes:
- to provide, manage, and deliver smartphone-skills services;
- to register clients for sessions, workshops, and related programs;
- to communicate with clients, prospects, and support contacts;
- to process payments, issue invoices, and maintain financial records;
- to personalize service delivery and improve client experience;
- to respond to inquiries, complaints, and support requests;
- to send service notices, administrative messages, and, where permitted, marketing communications;
- to monitor, analyze, and improve our website, services, and operations;
- to detect, prevent, investigate, and address fraud, misuse, security incidents, or other harmful activity;
- to comply with legal, regulatory, tax, accounting, and record-keeping obligations;
- to establish, exercise, or defend legal claims;
- to obtain consent and record your privacy and communication preferences; and
- for any other purpose to which you consent or as otherwise permitted or required by applicable law.
4. Legal Basis for Processing
Under Canadian privacy law, we generally process personal information with your knowledge and consent, unless otherwise permitted or required by law. Depending on the circumstances, Northern Mobile Skills Inc. may rely on the following legal grounds or authorities:
- Consent: where you have expressly or implicitly consented to the collection, use, or disclosure of your personal information.
- Contractual necessity: where processing is necessary to provide requested services or fulfill our obligations to you.
- Legitimate business purposes: where processing is reasonably necessary for service delivery, administration, fraud prevention, or internal operations, and where such use is permitted by law.
- Legal and regulatory compliance: where processing is required to comply with applicable laws, court orders, lawful requests, or accounting and tax obligations.
- Protection of interests: where processing is necessary to protect our rights, property, clients, or the public.
Where consent is the basis for processing, you may be able to withdraw it at any time, subject to legal or contractual restrictions and reasonable notice, as described below.
5. Data Sharing and Third Parties
Northern Mobile Skills Inc. may disclose personal information to third parties only when necessary and in accordance with applicable law. Third-party recipients may include:
- Service providers: such as hosting providers, email service providers, payment processors, booking platforms, analytics providers, customer relationship management systems, and IT support providers.
- Professional advisors: such as accountants, auditors, lawyers, and insurers.
- Authorities and regulators: where required or permitted by law, including law enforcement, tax authorities, or courts.
- Business transaction counterparties: in connection with a merger, acquisition, reorganization, sale of assets, financing, or similar transaction, subject to appropriate confidentiality protections.
- Other third parties: where you direct us to disclose information or otherwise consent to the disclosure.
We require service providers to protect personal information using contractual and other appropriate safeguards and to use personal information only for authorized purposes.
6. Data Transfer to Third Countries
Some of Northern Mobile Skills Inc.’s service providers may store or process personal information outside of Canada, including in the United States or other foreign jurisdictions. As a result, your personal information may be subject to the laws of those jurisdictions and may be accessible to foreign courts, law enforcement, or regulatory authorities.
Where personal information is transferred outside Canada, Northern Mobile Skills Inc. takes reasonable steps to ensure it is protected with safeguards appropriate to the sensitivity of the information, including contractual protections, access controls, and security measures. By providing personal information to Northern Mobile Skills Inc. or using our services, you acknowledge that such transfers may occur.
7. Storage Duration
Northern Mobile Skills Inc. retains personal information only as long as necessary to fulfill the purposes for which it was collected, to meet legal, regulatory, tax, accounting, insurance, or reporting obligations, or to resolve disputes and enforce agreements.
Retention periods vary depending on the type of information and the purpose for which it was collected. In general:
- client and service records are retained for the duration of the relationship and for a reasonable period afterward;
- financial and tax records are retained for the periods required by applicable law;
- marketing consent and preference records are retained until you withdraw consent or opt out, plus a reasonable period for compliance purposes;
- technical logs and analytics data are retained for a limited period necessary for security, performance, and troubleshooting.
When personal information is no longer required, Northern Mobile Skills Inc. will securely destroy, delete, anonymize, or de-identify it in accordance with applicable law and retention practices.
8. User Rights
Subject to applicable law, you may have the right to request access to, correction of, or other actions regarding the personal information Northern Mobile Skills Inc. holds about you. These rights may include:
- Access: the right to request information about whether we hold personal information about you and to obtain access to that information.
- Rectification / correction: the right to request correction of inaccurate, incomplete, or outdated personal information.
- Erasure / deletion: the right, in certain circumstances, to request deletion of personal information, subject to legal retention requirements and other lawful exceptions.
- Restriction: the right, in certain circumstances, to request that processing be limited while a request or dispute is reviewed.
- Data portability: the right, where applicable, to receive certain personal information in a structured, commonly used, and machine-readable format and to request transmission to another organization where technically feasible.
- Objection: the right, where applicable, to object to certain processing activities, including certain marketing communications or processing based on legitimate interests where permitted by law.
To exercise any of these rights, please contact us using the details in the Contact Information section below. We may need to verify your identity before responding. We will respond within a reasonable period and in accordance with applicable law.
9. Withdrawal of Consent
Where Northern Mobile Skills Inc. relies on your consent to collect, use, or disclose personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
If you withdraw consent for certain information or communications, we may no longer be able to provide some services or respond to certain requests. We will explain any consequences where appropriate. To withdraw consent, contact us using the details below or follow any unsubscribe instructions provided in our communications.
10. Right to Complain
If you have concerns about Northern Mobile Skills Inc.’s handling of your personal information, you may contact us first so that we can investigate and attempt to resolve the issue.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy regulator. We encourage you to contact us before escalating a complaint so we can work to address your concerns promptly and fairly.
11. Data Security
Northern Mobile Skills Inc. uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These safeguards may include:
- access controls and role-based permissions;
- password protections and authentication measures;
- encrypted transmission where appropriate;
- secure storage and backup procedures;
- staff confidentiality obligations and privacy awareness practices;
- vendor due diligence and contractual safeguards; and
- incident response procedures for security events.
No method of transmission or storage is completely secure. While we strive to protect personal information, Northern Mobile Skills Inc. cannot guarantee absolute security. If we become aware of a privacy or security incident involving personal information, we will respond in accordance with applicable legal requirements.
12. Contact Information
If you have questions about this Privacy Policy, wish to exercise your rights, or want to make a privacy complaint, you may contact Northern Mobile Skills Inc. at:
- Company: Northern Mobile Skills Inc.
- Address: 402-1280 Bloor Street West, Toronto, ON M6H 1N6, Canada
- Email: [email protected]
- Phone: +1 (416) 782-5946
13. Changes to Privacy Policy
Northern Mobile Skills Inc. may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal obligations, or business operations. When we make material changes, we will take reasonable steps to notify you, such as by posting the updated Policy on our website, updating the effective date, or providing direct notice where appropriate.
Your continued use of our services after the effective date of an updated Privacy Policy indicates your acknowledgment of the revised terms, to the extent permitted by law. We encourage you to review this Policy periodically.